常见问题Frequently Asked Questions

1.会员网站为什么不能打开？
答：因为网站后台升级更新或上网速度慢的原因。
2.会员姓名和我设置的银行的账户名可以不一样吗？
答：注册的会员姓名要和银行账户的姓名必须是相同的，如果不相同
提款就不到帐。
3.商业密码和个人流动密码的区别在哪里？
答：商业密码是登录个人会员系统的密码，而个人流动密码是你提款和转账的密码；这两个密码可以设置为相同或不相同。
4.商业密码忘记如何找回密码？
答：如果你的商业密码忘记，请将你本人身份证扫描件和你的联系手机发送到公司客服邮箱 isk118@vip.qq.com 我们的客服中心会和你联系。
5.个人流动密码忘记怎么找回密码？
答：如果你的个人流动密码忘记了，请将个人流动密码找回密码的问题和答案还有联系手机，发送到公司邮箱 isk118@vip.qq.com ；如果问题和答案也忘记的话，就请将你本人身份证扫描件和你的联系手机发送到公司客服邮箱，我们的客服中心会和你联系。
6.汇款后如何获取银码？
答：当你汇款后，把汇款时间·汇款金额·获取银码的会员编码·手机号码，发到公司客服电子邮箱 isk118@vip.qq.com 。
7.会员注册错了会怎样？
答：注册放置位置错误在没激活和下面没人的情况下发送编码到公司可以删除，如果激活了就不可以更改；姓名注册错误发身份证扫描件到公司可以更改。
8..密码、工资、和个人系统资料的修改时间在及个工作日？答：密码、工资。和个人系统的资料修改需要10个工作日。

1. Why can not open the membership site? A: The Web site because of the background to update or upgrade the slow pace of the Internet. 2. Members of my name and set up bank accounts were not able to do the same? A: The name of the registered members to a bank account and the name must be the same, if not the same Money will not arrive. 3. Commercial and personal password flow where the difference between password? A: The password is the commercial registry system, individual members of the password, and the flow of personal password is your password transfers and withdrawals; the two passwords can be set to the same or different. 4. Commercial forget how to retrieve password password? A: If you forget the password business, I would be grateful if you scan pieces of ID and your contact phone companies to send mail isk118@vip.qq.com our customer service call center and will contact you. 5. Flow of personal password to forget how to find the password? A: If you forget the password of the personal mobile, mobile personal password to recover your password questions and answers are linked mobile phone, send mail to the company isk118@vip.qq.com; if the questions and answers have forgotten, please I will be your ID card scanning and pieces of your contact phone companies to send mail customer service, our call center and will contact you. 6. Remittance how to obtain money? A: When you transfer, the transfer time to transfer the amount of money to obtain the phone number coding members, made to the customer's e-mail isk118@vip.qq.com. 7. Member registration will be wrong and how? A: The registration placed in the wrong location did not activate and no one of the following circumstances, the company can send code to delete, if activated can not change; name registration errors issued with identity cards to scan pieces of the company to change. 8 .. password, wages and personal information system changes in time and working days? A: The password wages. And personal information systems need to amend the 10 working days.